Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@novardistrict.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@novardistrict.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@novardistrict.com.
Return & Refund Policy
Last Updated: August 24, 2026
Thank you for shopping with us. We want you to be happy with your purchase. If you are not completely satisfied with your order, please review our return and refund policy below.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, the item must:
- Be unworn and unused
- Be in its original condition
- Have all original tags attached
- Not have any stains, odors, makeup, pet hair, or other signs of wear
- Be returned in its original packaging when possible
Items that do not meet these requirements may not be eligible for a return.
Non-Returnable Items
The following items are not eligible for return:
- Items that have been worn, washed, or damaged
- Items without original tags
- Items showing signs of use, stains, odors, or other damage
- Gift cards
- Final sale items
- Items purchased during a sale or promotional event when specifically marked as final sale
Return Process
To request a return, please contact us within 30 days of delivery through the contact information provided on our website.
Please include:
- Your order number
- The item(s) you would like to return
- The reason for the return
- Photos of the item(s), if requested
Do not send an item back without first receiving return instructions from us.
Return Shipping
Customers are responsible for the cost of return shipping unless the item received was incorrect, defective, or damaged upon arrival.
We recommend using a shipping service that provides tracking, as we are not responsible for returns that are lost or damaged while being shipped back to us.
Refunds
Once we receive and inspect your returned item, we will notify you whether your return has been approved.
If approved, your refund will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived defective or damaged.
Exchanges
We currently offer exchanges for eligible items, subject to availability.
If the requested size or item is unavailable, you may be eligible for a refund instead.
Please contact us before sending an item back for an exchange so we can provide the appropriate instructions.
Damaged or Incorrect Items
If you receive an item that is defective, damaged, or different from what you ordered, please contact us within 7 days of delivery.
Please provide your order number and clear photos of the item and packaging.
If the issue is confirmed to be our error, we will work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund.
Sale & Final Sale Items
Items marked Final Sale are not eligible for returns, exchanges, or refunds unless the item arrives defective or incorrect.
Discount codes and promotional offers do not automatically make an item final sale unless the product is specifically identified as final sale.
Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible.
We cannot guarantee that cancellation or modification requests can be completed once an order has entered processing or has been shipped.
Refunds for Lost or Stolen Packages
We are not responsible for packages that are confirmed as delivered by the shipping carrier.
If your tracking information shows that your package was delivered but you cannot locate it, please contact the shipping carrier and check with your household, neighbors, or delivery location.
Contact Us
If you have questions about a return, exchange, or refund, please contact us through the contact information provided on our website.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@novardistrict.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@novardistrict.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@novardistrict.com
Please include your order number whenever contacting us about an existing order so we can assist you more quickly.
Thank you for shopping with us and supporting our brand!